FAQ's
Welcome to our FAQ page. If you have a question, you may find the answer below. If not, feel free to contact us directly — we're always here to help.
About Our Perfumes
Q: What makes Maison Oudique perfumes unique?
A: Our perfumes are handcrafted in small batches using rare and ethically sourced ingredients, including high-quality oud, exotic florals, resins, and spices. Each fragrance is a unique olfactory story, designed to leave a lasting impression.
Q: Are your fragrances unisex?
A: Yes. All Maison Oudique perfumes are designed to be gender-inclusive. Each scent adapts to the wearer’s skin chemistry, creating a personalized experience.
Q: Do you use natural ingredients?
A: We use a blend of high-quality natural and safe synthetic ingredients to ensure longevity, performance, and olfactory richness. Our oud and key floral elements are 100% natural.
Orders & Shipping
Q: How long does processing take?
A: Orders are processed within 1–3 business days. During high-demand periods, processing may take slightly longer.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. However, certain countries may restrict the import of alcohol-based perfumes. Please check local regulations before placing your order.
Q: Will I receive tracking information?
A: Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking link.
Returns & Exchanges
Q: Can I return or exchange a perfume?
A: Due to hygiene and safety reasons, we do not accept returns or exchanges on opened fragrances. However, if your item arrives damaged or incorrect, please contact us within 5 business days.
Q: What if my package is lost or damaged?
A: Please contact our support team with your order number and a photo (if applicable), and we’ll assist you right away.
Product Use & Storage
Q: How should I store my perfume?
A: Store your perfume in a cool, dry place away from direct sunlight and heat to preserve its integrity and longevity.
Q: How long will the fragrance last on my skin?
A: Our Eau de Parfum formulations typically last 6–10 hours, depending on your skin type, environment, and application method.
Gifting & Samples
Q: Do you offer samples?
A: We are working on introducing a discovery set soon. Follow us on social media or subscribe to our newsletter to be the first to know.
Q: Can I send a perfume as a gift?
A: Yes. We offer elegant gift wrapping and the option to include a personalized message at checkout.